At MartConnection, we strive to ensure that every transaction meets your expectations. This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made through our platform.

1. Eligibility for Refunds

Refunds may be eligible under the following circumstances:

• The product delivered is significantly different from its description
• The product is damaged, defective, or expired upon delivery
• The order was not delivered within the estimated timeframe due to a fault on our end
• Duplicate payment was charged for the same order
• The wrong item was delivered
• Order was cancelled before the seller began processing it

2. Non-Refundable Items

The following items and services are generally not eligible for refunds:

• Digital products that have been accessed or downloaded
• Perishable goods that have been opened or partially consumed
• Personalized or custom-made items (unless defective)
• Services that have already been rendered
• Items purchased during clearance or final sale promotions (unless stated otherwise)
• Ride-hailing and vehicle rental fees after the service has commenced

3. Refund Timeframe

• Refund Request Period: Refund requests must be submitted within 7 days of delivery for physical products
• Processing Time: Once approved, refunds are processed within 3–10 business days, depending on your payment provider
• Refund Method: Refunds are issued to the original payment method used for the purchase

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your MartConnection account
2. Go to "My Orders" and select the order you wish to return
3. Click on "Request Refund" and provide the reason
4. Upload supporting evidence (photos, videos, or documents) as required
5. Submit your request and wait for confirmation

Alternatively, you can contact our support team at info@martconnection.com or call +234 903 739 2620.

5. Partial Refunds

In some cases, partial refunds may be issued, such as:

• When only part of an order is returned
• When the item shows signs of use or damage not reported at delivery
• When the product is returned without original packaging
• When a shipping fee was incurred and is non-refundable

6. Refund for Delivery Partners & Sellers

For sellers and delivery partners, disputes regarding earnings, fees, or charges must be submitted within 14 days. Refunds of commission or service fees are handled on a case-by-case basis.

7. Contact Information